Store and Shipping Policy
Typical Shipping time
USA: 14 to 25* Days
Canada: 14 to 25* Days
Other countries: 20 to 35* Days
We will reship a new item free of charge if you did not receive your first item within 60 days of ordering. Please contact us at firstname.lastname@example.org if in doubt.
*Kindly note that the shipping time may vary at different time of the year. There may be delays during festive periods.
Stick and Ladle do not accept any Returns or Exchanges. Once an item has been shipped/received, it cannot be returned. We can only offer you replacements at no additional cost if it falls under the below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- Wrong item is being sent to you – size, style, color.
- Parcels that is lost in transit
Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Stick and Ladle strives to provide our customers with the best quality and selection of merchandise.
Order Cancellation Policy:
If you changed your mind after you have confirmed an order, contact us immediately at email@example.com and we will do our best to locate your order and make the cancellation as long as the order has not been shipped.
We have an automated system that ship your order in within 24 hour.
We do not accept cancellation of orders after your order has been shipped because of the Standard Shipping reason.
Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order.
Note: If order cancellation is confirmed, all refunds processed will take 24-48 hours before the fund reflects on customer’s bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us at firstname.lastname@example.org.
Defective / Wrong / Damaged Items Policy:
We understand that there could be possible underlying defect during the production of the item or a wrong item might be sent out. We will strive our best to send a replacement if the above happen.
“Manufacture Defect” is a problem that becomes part of the product when it is made, as a frailty or shortcoming in a product resulting from a departure from its design specifications during production.
How do I make a claim?
For faster processing, please follow these steps:
- You must notify email@example.com about the defective or wrong items within 24 hours of receiving the items.
- Email us at firstname.lastname@example.org with the invoice number (Starts with #….), contact information, and a list of defective/wrong items.
- For each defective item you must submit to a picture or small size video of the defective/wrong item showing clearly the defect/error. Describe the damage that has occurred.
- Once we received your email, complete with the information as above, our customer representative will contact you and a replacement for the defective/wrong item will be sent to you.
Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund. Stickandladle.com reserves the right to refuse any replacement and refund if it does not meet the above criteria. Any claims made after 24 hours of receiving the item will not be entertained.
Refused and Unclaimed Policy:
Any refused or unclaimed packages will be charged all actual shipping costs. Shipping carriers charge for both to and return shipments.
If any wrong address is provided, email us as soon as possible. We will do our best to locate your order and make the address change.
If your package is already shipped or processed by warehouse, any address changes can be made by you directly with the shipping carrier. Our customer service team will be there to provide you the carriers contact information you need.
Note: We reserve the right to update, change or replace any part of these policies by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.